FAQ


Are the creations handmade?

Yes, all pieces are entirely handmade to order, with care, in my workshop in Strasbourg. Each item is unique and may have slight variations that are part of its character.

Can I order a custom piece?

I am happy to accept custom orders!
Whether it's an existing model in another color, a complete set straight out of your imagination, or even carte blanche... I would be delighted if we could work together on a unique project.

If you have any ideas or special requests, please do not hesitate to contact me using the contact form or by email at forvitni@outlook.fr .
I will get back to you as soon as possible to discuss it.

Which countries do you deliver to?

Orders are currently shipped to the following countries: France, all European Union countries, Norway, the United Kingdom, Switzerland, the United States, Canada, Japan, Malaysia, Singapore, the United Arab Emirates, Australia, and New Zealand. Any customs fees and taxes are the buyer's responsibility.

If your country is not listed but you would like to order, please do not hesitate to contact me.

What are the manufacturing and delivery times?

All pieces are made to order. Please allow 2 to 5 business days for chain pieces, and 1 to 2 weeks for elastic pieces, plus delivery times depending on your country.
You will receive an email as soon as your order is shipped.

Is it possible to return or exchange an item?

Returns are accepted within 14 days of receipt, provided the item has not been worn and is returned in its original packaging.
Custom or made-to-measure pieces are not eligible for returns or exchanges .
For any inquiries, please write to forvitni@outlook.fr.

What payment methods are accepted?

Payments are completely secure and are made via Shopify Payments (credit card, Apple Pay, etc.).
No banking data passes directly through the site.

How do I maintain my accessory?

To preserve the quality of materials:

  • Store your pieces away from moisture, direct light, and friction with other jewelry. A storage pouch is included with each Forvitni piece.
  • Avoid contact with water, perfumes and cosmetics.
  • Clean if necessary with a soft cloth, without abrasive products.

What are these accessories for?

The pieces offered are handcrafted fashion accessories, designed solely for aesthetic purposes. They are not intended for functional, technical, or physical use.

Also, be sure to keep your accessories out of reach of young children and pets; small parts can be swallowed.